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Case Manager- Permanent Supportive Housing


Major Functions:

The Case Manager III provides case management/counseling/advocacy services to an assigned caseload and participates as a member of an interdisciplinary treatment team to facilitate the client recovery/rehabilitation/stabalization process. These goals are accomplished by providing individual and group counseling, making appropriate interventions as needed, and maintaining the healthy integrity of the program environment.

Specific Duties and Responsibilities:

  • Provides case management/advocacy services to all families.
  • Develops an individualized housing-related needs assessment and support services plan, including an action plan with clearly stated goals and outcomes with individual clients/families.
  • Coordinates all substance abuse support services for each head of household and family members directly with the contractor’s own programs or through appropriate providers located nearby.
  • Facilitate the delivery of services that will focus on spirituality, social and community building activities, peer support, home visits, recreation opportunities and building of support networks.
  • Provides individual counseling and facilitation of caseload group meetings and other assigned groups (where applicable).
  • Assist each family in planning for and locating appropriate independent housing or other supportive housing placement where appropriate.
  • Provides psycho-education and counseling germane to chemical dependency and relapse prevention.
  • Administers appropriate behavioral interventions as needed.
  • Conducts facility/safety runs and room checks as assigned to visually assess clients/families for the use of alcohol/ drugs or the environment of care for unsafe conditions.
  • Ensures the maintenance of accurate, complete, timely and high quality client records that comply with external regulatory standards and agency policy and procedure.
  • Complies with 42 CFR confidentiality and HIPAA privacy and security regulations.
  • Works cooperatively with other staff as a member of the interdisciplinary team.
  • Functions as a liaison/advocate to clients’ families and/or other agencies as needed.
  • Provides outreach/education/prevention services to the local community, schools, groups, and agencies as necessary and as approved by management staff.
  • Provides crisis intervention/management, generating referrals to Mental Health Services and other provider resources, as indicated.
  • Reports all cases of child abuse and neglect to ACS.
  • Performs other duties as requested.

Job Requirements:

  1. Strong individual and group counseling skills.
  2. Working knowledge of substance abuse treatment modalities and client self-help/support modalities.
  3. Strong writing skills; competencies in writing goal based/person centered treatment plans and progress notes.
  4. NYS Mandated Reporter
  5. Ability to participate in CPR and First Aid training.


  1. High School Diploma or GED.
  2. CASAC or other qualified healthcare credential is required.
  3. Minimum of 3 years work experience in counseling or case management positions or a Bachelor’s degree in counseling or human services and one year of counseling experience.
  4. Basic keyboard skills and computer literacy (Window based environment knowledge preferred).


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